Our team strives to provide a memorable experience to all Club Wyndham owners and guests while ensuring everyone enjoys a safe, secure, and welcoming experience that is aligned with our values of diversity and inclusion. We will always strive to foster an environment of mutual respect among our club owners, guests and employees.

We expect employees, guests and club owners to conduct themselves in a way which aligns to the principles of diversity and inclusion but also with respect for each other.

We have summarised the expectations of the behaviour of club owners and guests towards employees and other owners and guests below:

• To treat everyone with courtesy and respect, and conduct yourself in a manner that doesn’t harm another person’s holiday experience.
• Everyone should feel welcome and accepted – regardless of race, colour, religion, national origin, sex, gender identity, age, mental or physical disability, medical condition or sexual orientation.
• To refrain from using verbal and/or written language that is abusive or offensive toward anyone including guests, staff, or others in any situation. In addition, the use of profanity or engaging in unsafe, illegal, disruptive, or offensive behavior is not permitted.
• To follow posted rules, including health and safety protocols, when using amenities, including pools, spas, fitness centres, or other resort facilities.
• Property facilities are for the use of everyone staying unless otherwise identified by resort management.
• Club owners are responsible for their guests’ conduct (even when not travelling together).
This summary is not all-inclusive, and there may be conduct issues that it does not explicitly address. If you require further help, please contact our team at reception.

Failure to comply with these principles set out, or engaging in offensive or unsafe behaviour, may result in you being asked to leave. Club owners may have club or benefit access restricted, or their ownership may be suspended or terminated.

We thank all club owners and guests for their support for and adherence to these basic principles. We look forward to providing you with fantastic holiday experiences, wherever your travels may take you.